CUSTOMER CARE

PAYMENT METHODS

You can pay through the following payment methods:

  • Credit Card (Visa, Mastercard, American Express)*
  • Paypal: through PayPal you can shop in the available country in a free and secure manner with either credit card or prepaid card, without sharing your financial information with the payment recipient.
  • Cash on delivery, only for shipments to Italy: by choosing this method you can pay in cash upon delivery of the package.
  • Payment by checks is not accepted.
  • *In the case of credit card payments, financial information (for example the credit card number or expiry date), will be sent, using an encrypted protocol, to the payment provider used (Ingenico Group (Global Collect Services B.V) or to other banks), which provide the pertinent remote payment services, in such a way that third parties may in no way access them.
    Furthermore, this information will never be used by the Seller for any purpose other than to complete the procedures pertinent to your purchase and for reimbursement in the event products are returned, following your right to withdrawal, or in the event it is necessary to prevent or to report an instance of fraud to the police.
    Ibox SA reserves the right not to accept Purchase Orders or Purchase Offers, or to suspend the execution of Contracts already finalised, in the event of anomalies or irregularities regarding payments. In such cases, Ibox SA, on behalf of Alessi, reserves the right to ask the Customer for additional information and/or to send copies of documents proving that s/he is the holder of the credit card used for the purchase. Without the documentation requested, Ibox SA reserves the right not to accept the Purchase Order or Purchase Offer, or to cancel any Contracts already finalised; in such cases, the Customer will not be entitled to claim for damages or present any claims of any other nature.

WHEN THE ORDER AMOUNT WILL BE CHARGED ON YOUR ACCOUNT

The amount owed will be charged to your account when you receive the email confirming delivery of the order. Therefore the amount will be charged to your account at the time of actually shipping the goods, which may even take place a couple of days after the order confirmation.

REFERENCE CURRENCY

The currency used in all the European Community countries is the Euro (EUR), except for the United Kingdom where the pound is used (GBP); in Switzerland the Swiss franc (CHF) is used; in the USA the dollar (USD); in Canada the canadian dollar (CAD); in Australia the australian dollar (AUD).

ON-LINE PURCHASES SAFETY

http://store.alessi.com uses special systems to control and check all the transactions that take place on the website, including Secure Sockets Layer (SSL) to allow for cryptographing all potentially sensitive data.

IF THE PAYMENT HAS NOT BEEN ACCEPTED

There may be various reasons why your payment has not been accepted: check the credit card you entered at the time of placing the order, such as expiry date, card type and number. If the problem still persists please a contact our Customer Service.

CCV/CVC CODE

The CCV (Credit Card Verification code) is a 3 or 4 number code on the back of your credit card which is necessary for increasing the security of the transaction.

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Shipping To Sweden

  • All prices in local currency
  • Customer service via e-mail or phone
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More information on international shipping you will find here:

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