CUSTOMER CARE

Shipment

When will my order be delivered?

Orders placed during office hours (Mondays to Fridays, from 8:00 a.m. to 11:59 a.m.) are usually worked in the same day. The delivery is carried out in timeframes depending on the destination country and it will take place once the order process is confirmed. Since shipments are not made on Saturdays or Sundays or holidays they will be made on the following work day.

What are the delivery times and costs?

Following is a table illustrating the delivery times and costs for standard and express deliveries:

Area

Standard Shipping

Express Shipping

Working Days

Cost

Working Days

Cost

Albania

5 - 6

30.00 €

2 - 3

40.00 €

Andorra

4 - 5

30.00 €

1 - 3

40.00 €

Austria

3 - 4

13.00 €

1 - 2

30.00 €

Belgium

3 - 4

13.00 €

1 - 2

30.00 €

Bosnia and Herzegovina

6 - 7

30.00 €

3 - 4

40.00 €

Bulgaria

3 - 4

13.00 €

1 - 2

30.00 €

Croatia

4 - 5

15.00 €

2 - 3

25.00 €

Cyprus

2 - 3

40.00 €

Czech Republic

4 - 5

13.00 €

2 - 3

30.00 €

Denmark

3 - 4

100.00 kr.

1 - 2

220.00 kr.

Estonia

3 - 4

13.00 €

1 - 2

30.00 €

Finland

3 - 4

13.00 €

1 - 2

30.00 €

France

3 - 4

13.00 €

1 - 2

30.00 €

Germany

3 - 4

13.00 €

1 - 2

30.00 €

Greece

3 - 4

13.00 €

1 - 2

30.00 €

Hungary

3 - 4

13.00 €

1 - 2

30.00 €

Iceland

3 - 4

30.00 €

2 - 3

40.00 €

Ireland

3 - 4

13.00 €

1 - 2

30.00 €

Italy

3 - 4

8.00 €

1 - 2

15.00 €

Latvia

3 - 4

13.00 €

1 - 2

30.00 €

Liechtenstein

3 - 4

20.00 CHF

Lithuania

3 - 4

13.00 €

1 - 2

30.00 €

Luxembourg

3 - 4

13.00 €

1 - 2

30.00 €

Macedonia

4 - 5

30.00 €

2 - 3

40.00 €

Netherlands

3 - 4

13.00 €

1 - 2

30.00 €

Norway

3 - 4

240.00 kr

2 - 3

330.00 kr

Poland

3 - 4

13.00 €

1 - 2

30.00 €

Portugal

3 - 4

13.00 €

1 - 2

30.00 €

Romania

3 - 4

13.00 €

1 - 2

30.00 €

Serbia

4 - 5

30.00 €

2 - 3

40.00 €

Slovakia

3 - 4

13.00 €

2 - 3

30.00 €

Slovenia

3 - 4

13.00 €

1 - 2

30.00 €

Spain

3 - 4

13.00 €

1 - 2

30.00 €

Sweden

4 - 5

120.00 kr

2 - 3

270.00 kr

Switzerland

3 - 4

20.00 CHF

Turkey

3 - 4

40.00 €

United Kingdom

3 - 4

11.00 £

1 - 2

23.00 £

United States

1 - 7 *

10.00 $

2 - 3

25.00 $

*See below


**See below

Does the order date differ from the shipment date?

The order date refers to the date on which the order was placed and confirmed on the website, whereas the delivery date refers to the date on which the goods were dispatched from our warehouse and handed over to the carrier.

Can deliveries also be made to an alternative address?

http://store.alessi.com can also deliver to an alternative address (e.g. your workplace); you just need to provide the delivery address. For security reasons, http://store.alessi.com cannot deliver to post boxes or to "poste restante" services at post offices.

How can i track the delivery status?

As soon as the order is dispatched from our warehouse, you will be receive an email confirming all shipping details. In the email you will find the tracking number and the link of the courier to see the delivery status of the order.

What happens if the carrier does not find anyone at home at the address indicated for the delivery?

After several failed delivery attempts, your goods will be placed in stock at a warehouse. You will be contacted by our Customer Service and requested to provide the information necessary for the delivery. If we have not heard from you within three days after the notification, products will return to our own warehouse and the amount of your order will be refunded within 30 days.

Will the carrier contact me before the delivery?

It is not usual for carriers to contact you in advance, nor can they guarantee deliveries at specific times.

Cart

[[ITEM]] has been added to your shopping bag
[[ITEM]] has been added to your wishlist
Welcome [[ITEM]] your newsletter subscribtion has been confirmed
Your item has been removed from your Wishlist!