CUSTOMER CARE

payment

PAYMENT METHODS

You can pay through the following payment methods:

  • Credit Card (Visa, Mastercard, American Express).
  • Paypal: through PayPal you can shop in the available country in a free and secure manner with either credit card or prepaid card, without sharing your financial information with the payment recipient.
  • Cash on delivery, only for shipments to Italy: by choosing this method you can pay in cash upon delivery of the package.
  • Payment by checks is not accepted.

WHEN THE ORDER AMOUNT WILL BE CHARGED ON YOUR ACCOUNT

The amount owed will be charged to your account when you receive the email confirming delivery of the order. Therefore the amount will be charged to your account at the time of actually shipping the goods, which may even take place a couple of days after the order confirmation.

REFERENCE CURRENCY

The currency used in all the European Community countries is the Euro (EUR), except for the United Kingdom where the pound is used (GBP); in Switzerland the Swiss franc (CHF) is used; in the USA the dollar (USD); in Canada the canadian dollar (CAD); in Australia the australian dollar (AUD).

ON-LINE PURCHASES SAFETY

http://store.alessi.com uses special systems to control and check all the transactions that take place on the website, including Secure Sockets Layer (SSL) to allow for cryptographing all potentially sensitive data.

IF THE PAYMENT HAS NOT BEEN ACCEPTED

There may be various reasons why your payment has not been accepted: check the credit card you entered at the time of placing the order, such as expiry date, card type and number. If the problem still persists please a contact our Customer Service.

CCV/CVC CODE

The CCV (Credit Card Verification code) is a 3 or 4 number code on the back of your credit card which is necessary for increasing the security of the transaction.

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